| Clinical Quality |
| NEED: To be successful our clinical quality must be second to no one. To demonstrate quality we must effectively quantify our clinical quality. |
| THEREFORE: We will continue to develop comprehensive quality improvement systems, using tools such as Electronic Medical Records to push us forward. |
| Service Quality |
| NEED: We can improve the experience of our patients through improved facilities, better care systems and greater focus on courtesy. |
| THEREFORE: We will develop improvement strategies based on patient feedback for improving service areas such as telephone wait times, appointment availability, cycle times, and customer courtesy. |
| THEREFORE: We will organize visits of care that will enhance continuity and create relational experiences for our patients. |
| Wellness |
| NEED: We recognize that poor nutrition, obesity, and substance abuse are too prevalent in our communities. |
| THEREFORE: We will promote wellness through the work of our clinical providers and we will work to expand complementary programs such as the fitness center, education, and our employee wellness. |
| Stewardship |
| NEED: To serve the greatest number of people possible, LCHC must have a sound financial strategy. |
| THEREFORE: We will maintain an efficient cost structure with costs per unit among the top fifth of the most efficient FQHC's in the country and we will maintain a strong balance sheet capable of responding to opportunities and challenges. |
| Development |
| NEED: We expect that government and foundation funding will be variable, so we need to develop relationships with other potential funders and volunteers. |
| THEREFORE: We will improve our infrastructure for developing relationships, with the goal of increasing our donor base and annual appeal return rate. |
| Expansion |
| NEED: We expect that the need for LCHC's primary health care services will remain high given local demographics of uninsured and low income patients. |
| THEREFORE: We will expand our geographical service area, volume of patients, and physical facilities by about 10% annually, partnering with like-minded organizations. |
| Staff Development |
| NEED: We desire to create a learning culture, promote continuous improvement in job performance, and support the advancement of a culturally diverse workforce into leadership roles within the organization. |
| THEREFORE: We will endeavor to provide on-going training and development opportunities for staff members, support the efforts of those who strive to develop professionally, and identify and promote qualified internal personnel to positions where their gifts and talents can be best used. |
| Faith |
| NEED: We believe that physical health is intimately connected to spiritual health and that our ability to offer that connection is what makes our mission unique and special. |
| THEREFORE: We will continue to incorporate spiritual health into every aspect of our services, with invitation and without imposition. |
